Frequently Asked Questions

Is it necessary to prebook?
It is extremely wise to prebook to secure your space and discounted price. If you decide to just turn up at the gate prices are nearly always more expensive and the chances are they will be fully booked.

How far in advance should I book?
It is advisable to book as far ahead as possible to avoid disappointment.

How frequently do the transfer buses run?
Most car park transfer services run 24 hours a day, generally they run between every 5 and 20 minutes. Airportparking-prebook advice to still give yourself plenty on time before check in deadlines.

What should I do when I get to the car park?
All of our secure car parks have a similar procedure, but for the exact details please refer to the brochure accompanying your confirmation voucher.

What special facilities exist for disabled passengers?
Most car parks have special arrangements for the lesser-abled passengers.

Do we pay when we book?
Airportparking-prebook in conjunction with ABC parking provide an easy to use online credit card booking service.

To how much discount am I entitled?
We have negotiated many levels of discount to ensure you receive the keenest price possible for the highest quality of service available. The result is that your level of discount will vary, and will depend primarily on the car park chosen, the length of your stay and the time of year.

Is the car park secure and insured/who is liable for any damage?
The majority of the car parks used by ABC are secure with the majority manned 24 hours a day or being equipped with CCTV.

Why am I being charged for 8 (or 15) days when I am only going away for 7 (or 14)?
Parking is charged per day or part thereof, as opposed to per 24 hours. This means, for example, that Saturday to Saturday is a total of 8 days charge.

Is there a telephone number i can use for problems etc?
Yes you can call ABC Holiday Extra's 0871 360 2003 but please quote Airportparking-prebook as reference to ensure you receive your online discount.

Hotel bookings:
Cancellations on the same day as booking - no charge, full refund. Thereafter £15.00 per room, per night. No refund for cancellations within 24 hours of the stay date/or after. Amendments will only incur a £15.00 fee if the change reduces the number of rooms or nights originally booked.

Parking bookings:
Cancellations on the same day as booking - no charge, full refund, Thereafter £7.50 per booking (unless booking is less than £7.50 in which case the fee will be no more than the parking cost).
No refund for cancellations made on the day of travel or afterwards. No refund is available for unused part stays. There will be no charge for amendments.

All Holiday Extra's standard terms & conditions apply.