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Airportparking-prebbok/ABC Holiday Extras - Terms & Conditions
of Booking
We want to offer you the best products and the best service. We
aim to consistently exceed your expectations, so that when you are
booking with us, you feel you're booking with the best team there
is. This section aims to bring important points to your attention.
We've tried to make it as brief, easy to read, and easy to understand
as possible.
This does not affect your statutory rights as a consumer
1. Call Monitoring
As part of our continuing effort to ensure you receive the highest
service standards, we may monitor and record any telephone calls
you make to us.
2. Prices
2.1 Price Guarantee:
If you find the same Airport Hotel or Airport Parking product for
less within 7 days of booking, tell us and we will match the price
or refund the difference. Excludes offers conditional on buying
other products. If you think you have found the same product for
less, we need to know, so please call us, but first check that the
product you are comparing is the same in all respects!
2.2 Price Changes:
ABC Holiday Extras is committed to providing the highest standards
and the best choice of product, at the best prices, so throughout
the season we continually review our products and prices. There
are likely to be some seasonal special offers where prices go down
and in some circumstances prices might even go up. Always check
our web site for the most up-to-date prices.
2.3 All prices are for pre-booking and include VAT at the
current rate of 17.5%. Hotel prices are given in GB£'s per
room per night (twin prices based on two adults sharing) , parking
in GB£'s per vehicle per whole or part day, airport lounges
in GB£'s per person.
3. Cancellation and Refunds
Hotel bookings:
Cancellations on the same day as booking - no charge, full refund. Thereafter £15.00 per room, per night. No refund for cancellations within 24 hours of the stay date/or after. Amendments will only incur a £15.00 fee if the change reduces the number of rooms or nights originally booked.
Parking bookings:
Cancellations on the same day as booking - no charge, full refund, Thereafter £7.50 per booking (unless booking is less than £7.50 in which case the fee will be no more than the parking cost).
No refund for cancellations made on the day of travel or afterwards. No refund is available for unused part stays. There will be no charge for amendments.
4. Hotels
4.1 Directions:
Please make sure you have directions to your hotel.
4.2 Transfers to and from the airport:
are included in ABC Holiday Extras' price within scheduled times
(not always 24hrs),unless otherwise stated. At Heathrow most hotels
make a charge. These hotels mostly use the special "Hotel Hoppa"
transfer service operated by Heathrow Airport. Where hotels use
their own transfer services they may not go to Terminal 4.
4.3 Overnight Parking:
Parking for the night of your stay is included in the price, unless
otherwise stated.
4.4 FREE Children:
Up to two children under 16 stay FREE when sharing a room with two
adults
4.5 ABC Holiday Extras Star Ratings:
All hotel star ratings in all ABC Holiday Extras literature and
on our web site are ABC Holiday Extras' own ratings and are based
on the following
1a) Any official rating awarded to the hotel.
For example, AA Stars, RAC Stars. ETB Crowns may also be considered,
but they would not translate directly into the equivalent number
of stars.
b) If a hotel does not hold an official rating, we evaluate it
on a similar basis to most official scheme operators.
2. In both of the above cases, when giving our rating we also consider:
a) Feedback we have received from our customers.
b) Feedback from our own regular visits to the hotel, both on business
and as customers.
c) How well the hotel performs as an airport hotel for holidaymakers.
For example we would look at the frequency and duration of transfers
to and from the airport and availability of holiday parking.
4.6 All rooms: have a private bathroom (though some only
have showers in them), a Colour TV, and most also have a telephone
and tea/coffee making facilities.
4.7 Breakfast: is not included unless otherwise stated.
If included, please check the earliest time it is available.
4.8 Leisure facilities: may be charged for and admission
restricted for children.
4.9 Hotels including holiday parking: Parking is always
at the vehicle owner's risk. Hotels' own car parks are unsecured
unless otherwise stated. Where a hotel with parking package uses
a secured car park this is clearly stated, and cars are parked subject
to the conditions and insurance arrangements of the individual car
park. In these cases, you will often park for the night of your
stay in the hotel's own car park, which is unlikely to be secured.
Car parking arrangements vary from hotel to hotel. Please make sure
you know exactly what your arrangements are before you travel. Where
parking is offered as an eight or fifteen day option or inclusive
package, the full eight or fifteen days does not have to be used,
but there is no reduction in price if it is not. If you leave your
car for longer than the duration included, you are likely to be
charged locally by the hotel or car park for the extra days. Car
Keys: In the interests of efficient operation you must be prepared
to leave your car keys with the hotel or car park staff if requested
to do so.
4.10 Cancellation: No refund is made for cancellation of
hotel bookings within 24 hours of the stay. An administration fee
of £15.00 per room per night applies to all other hotel cancellations.
5. Secured Airport Parking
5.1 Directions: Please make sure you have directions to your
car park.
5.2 24 hour transfers to and from the airport: are included
in the ABC Holiday Extras price unless the airport is within walking
distance or not operational 24 hours. Please make sure you have
the transfer schedule for your car park.
5.3 Minimum stays: A minimum stay applies at some car parks.
Should you wish to stay for fewer days, you can, but the cost of
the minimum duration is payable.
5.4 Car Keys: In the interests of efficient operation you
must be prepared to leave your car keys with car park staff if requested
to do so.
5.5 Insurance: All parking is subject to the terms and conditions
of the individual car park
5.6 High-sided Vehicles: Not all car parks can accommodate
them. Please check with ABC.
5.7 Personal Parking:
If you have booked this service, you must reconfirm your booking
direct with the parking operator at least 4 days prior to your date
of travel, giving your ABC Holiday Extras Booking Reference. An
out of hours supplement is charged, payable direct to the parking
operator. Additional supplements are payable on 25 & 26 December
2000, 1 January 2001, 13 & 16 April 2001, when only a limited
service is available. Supplement information is shown on our web
site when you make a booking.
5.8 Cancellation:
No refund is made for cancellation of Personal Parking bookings
within 24 hours of the booked arrival time.
6. Airport Lounges
6.1 The ABC Holiday Extras price: includes snacks provided
by the Lounge and all drinks except champagne.
6.2 Directions: Please make sure you have directions to
your Lounge.
6.3 Airside/Landside: Airside Lounges are after passport
control and can only be used by passengers with a valid boarding
card. They are often not suitable for domestic flights. Landside
Lounges are before passport control and can be used by people who
aren't travelling or people on domestic flights.
6.4 Smoking arrangements: These vary at each lounge.
6.5 Dress/behaviour: All Lounges have a smart/casual dress
code and expect reasonable behaviour from guests; Lounge staff reserve
the right to refuse admission on these grounds.
6.6 Luggage: For security reasons, you must take all your
luggage with you if you leave the lounge, even if you plan to return.
6.7 Announcements: Lounge staff may announce your flight
but cannot guarantee to do so. All Lounges have flight information
screens and you are responsible for catching your flight.
6.8 Business facilities: Lounges have a range of business
services including telephones. If you use these you must pay for
them when you leave the Lounge.
6.9 Arrival times: You can arrive at your Lounge up to 3
hours before your flight, subject to Lounge opening times. Should
you arrive earlier, admission will be at the discretion of Lounge
staff. Please make sure you have the opening and closing times for
the lounge.
6.10 Children: In Lounges which permit children, they must
be accompanied by an adult at all times. Use of the Lounge is subject
to the terms and conditions of the relevant Lounge operator.
6.11 Cancellation: No refund is made for cancellation of
a Lounge booking within 24 hours of the stay.
This does not affect your statutory rights as a consumer
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